Return Policy

The return policy stipulates conditions that ensure customer peace of mind and trust in Hoang Kim's Bird's Nest products.

For cleaned and dried bird's nest:

1. The product is broken during transportation.

2. The product does not match the specifications, color and type as ordered.

3. Shipping time is longer than committed.

4. Insufficient weight.

5. You can exchange for another product of the same type or  different type but must be approved by the company Sales Department. Exchanged products must still have the original warranty stamp intact.

For beverage products:

1. The product is still within its expiration date but was damaged during transportation.

2. The product does not match the specifications and type of the order.

3. It is possible to exchange for another product of the same type or  different type but must be approved by the company's Sales Department. Exchanged products must still have complete packaging and labels.

Return contact information:

HOANG KIM PRODUCTION AND TRADING SERVICES COMPANY LIMITED Address: B3 Nguyen Phong Sac, Vinh Hoa Ward, Nha Trang City, Khanh Hoa Province. Email: yensaohoangkim@yahoo.com Phone: 0914005335