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Return policy

The return policy stipulates the conditions to ensure the level of customer confidence and trust in Hoang Kim Bird's Nest products.

For cleaned and dried bird's nests:

1. The product is broken during transportation.

2. The product does not meet the specifications, color and type as ordered.

3. The shipping time is longer than committed.

4. The weight is not enough.

5. The product can be exchanged for another product of the same type or a different type but must be approved by the company's Sales Department. The exchanged product must still have the warranty seal intact.

For beverage products:

1. The product is still within the expiry date but is damaged during transportation.

2. The product does not meet the specifications and type compared to the order.

3. The product can be exchanged for another product of the same type or a different type but must be approved by the company's Sales Department. The exchanged product must have full packaging and labels.

Contact information for return:

HOANG KIM TRADING AND PRODUCTION SERVICES COMPANY LIMITED
Address: B3 Nguyen Phong Sac, Vinh Hoa Ward, Nha Trang City, Khanh Hoa Province.
Email: yensaohoangkim@yahoo.com. Website: https://yensaohoangkim.vn
Phone: 0914005335 or 02333707999